Last updated: 19 September 2026
These Terms of Service (“Terms”) apply when you request or use breakdown recovery, roadside assistance or related services from 247 Quick Breakdown (“we”, “us”, “our”), and when you use our website at https://247quickbreakdown.co.uk. Please read them carefully. By asking us to attend, accepting a quote, or using our website, you agree to these Terms.
1. Who we are
247 Quick Breakdown provides 24/7 breakdown recovery and roadside assistance across Berkshire and the wider South East of England.
- Business name: 247 Quick Breakdown
- Location: Berkshire, South East England
- Email: info@247quickbreakdownrecovery.co.uk
- Phone: 07362480896
“You” means the person who books or uses our services. If you book on behalf of someone else (for example a family member, employer or insurer), you confirm you have their authority to do so and that these Terms apply to them as well.
2. Our services
We provide 24/7 breakdown recovery, accident recovery, van recovery, jump starts, tyre services, fuel delivery and related roadside assistance across Berkshire and the wider South East of England. The descriptions on our website are summaries only. The details of your job, including what we will do and the price, are confirmed when you book.
If your location is outside the area we cover or we cannot help with your vehicle, we will tell you as soon as we can so that you can arrange help elsewhere.
3. Booking and response times
A contract between you and us is formed when we confirm your booking (by phone, message or email) and agree to attend. When you book we will give you an estimated arrival time.
Our help usually arrives within around 30 minutes, and most customers wait under an hour. These are estimates, not guarantees. Actual times depend on your location, traffic, weather and how busy we are. We will keep you updated, and if we are unable to reach you within a reasonable time we will tell you so that you can make other arrangements. You will not be charged for a service that we cancel before we attend.
4. Prices and payment
We give you a price before any work begins. The price depends on the type of job, the distance, your vehicle and the time of day. Late-night and out-of-hours calls may carry an extra fee, which we will explain before you agree. The price we quote to you is the price you pay, including any VAT that applies.
If extra work becomes necessary (for example, a different destination, extra distance, difficult access or specialist equipment), we will tell you and agree the revised price with you before continuing.
Payment is due on completion of the job unless we agree otherwise with you. We will tell you which payment methods we accept when you book. If you do not pay on time, we may pursue the unpaid amount, together with any interest and costs the law allows.
5. Your responsibilities
To help us do the job safely and correctly, you must:
- Give us accurate information about your location, your vehicle and the problem, including anything that affects how it can be moved (for example, wheel-locking nuts, automatic or electric drivetrains, modifications, low ground clearance, existing damage or a locked steering column).
- Be at the location, or have someone authorised there, and make sure the vehicle can be reached.
- Be the owner of the vehicle or be authorised by the owner to instruct us, and provide keys and any wheel-locking nut key when needed.
- Remove valuables and personal belongings from the vehicle before we take it.
- Tell us about any hazards, and follow reasonable safety instructions from our drivers.
- Treat our staff and drivers with respect.
If the information you give us is wrong or incomplete and this causes extra cost, delay or damage, you may be charged for the extra cost and we will not be responsible for the consequences to the extent that they were caused by the inaccurate information.
6. Safety and our right to refuse
Your safety comes first. If you are on a motorway or busy road, please follow the safety advice we give you and move to a safe place away from traffic.
We may refuse or stop a job if it is unsafe or unlawful, for example because of dangerous conditions, threatening or abusive behaviour, a vehicle that is unsafe to load or tow, a vehicle that is beyond our equipment’s capacity, or if we have reason to believe you do not have the right to instruct us. If this happens, we will explain why.
7. Cancellations and changes
- You can cancel at any time before we send a driver, at no charge.
- If you cancel after a driver has been sent, or we arrive and cannot do the job because you are not there, access is not possible or you no longer want the service, we may charge a reasonable fee for the time and mileage already incurred.
- If you want to change the destination or the job, tell us as soon as possible. The price may change, and we will agree to it first.
If you are a consumer, you normally have a 14-day right to cancel a contract made at a distance (for example, by phone or online). Because our services are usually needed urgently, when you ask us to attend straight away you are asking us to start during that 14-day period. If you then cancel before we have finished, you must pay for what we have done up to that point. Once the service has been fully carried out, you can no longer cancel. This does not affect your other legal rights.
8. Your vehicle and belongings
We will look after your vehicle with reasonable care and skill. Our driver may photograph and note the condition of your vehicle when we collect it and when we deliver it.
We are not responsible for damage that existed before we arrived, damage caused by the breakdown, accident or fault itself, or damage that could not have been avoided with reasonable care (for example, because of undisclosed modifications, locked wheels, faulty steering or brakes, or very low ground clearance).
Please remove valuables and personal belongings before we move your vehicle. We are not responsible for items left in the vehicle, except to the extent that loss or damage is caused by our negligence.
We recommend that you check that your own motor insurance covers your vehicle while it is being recovered.
9. Roadside repairs, jump starts, tyres and fuel
- Roadside repairs and jump starts: we will try to get you moving, but we cannot guarantee that every fault can be fixed at the roadside. If it cannot, we can recover your vehicle to a garage or your home at the price we agree with you. A jump start may not last if there is an underlying fault, such as a failing battery or alternator.
- Tyre service: you must give us the wheel-locking nut key if your wheels have one. We will repair or replace the tyre on site where we can. Replacement tyres and parts are charged as agreed with you before we fit them.
- Fuel delivery: you must tell us the correct fuel type for your vehicle. We supply the fuel you request, and we are not responsible for damage caused by fuel that was wrongly specified. The cost of the fuel is charged in addition to the delivery fee.
10. Accident recovery
If your vehicle has been in an accident, please tell us when you book, and tell us whether the police or your insurer are involved. We may need to release your vehicle to your insurer, the police or a repairer on your instruction.
You are responsible for reporting the accident and contacting your insurer. We do not give legal or insurance advice and we are not responsible for the outcome of any claim. With your permission, we may share the details of the recovery with your insurer or repairer.
11. Vehicle storage
If you ask us to store your vehicle, we will confirm any storage charges and the collection arrangements with you in advance. If a vehicle remains uncollected without agreement, we may, after giving you written notice, take the steps that the law allows to recover our charges.
12. Our liability
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot legally be limited or excluded.
Otherwise, if we break these Terms or are negligent, we are responsible for loss or damage that is a foreseeable result of that, meaning that it was an obvious consequence or something that both you and we could have contemplated when you booked. We are not responsible for loss or damage that was not foreseeable.
If you are using our services for business purposes, we are not responsible for loss of profit, revenue, business, contracts or goodwill, or for indirect or consequential loss, and our total liability for any one job is limited to the price paid for that job.
13. Your legal rights
If you are a consumer, the law gives you rights, including that our services must be carried out with reasonable care and skill, for a reasonable price and within a reasonable time. If we do not meet these standards, you may be entitled to have the service repeated or to a price reduction. Nothing in these Terms affects those rights. For advice on your rights, you can contact Citizens Advice at citizensadvice.org.uk.
14. Complaints
If you are not happy with our service, please tell us at info@247quickbreakdownrecovery.co.uk or on 07362480896 so that we can put things right. We aim to acknowledge your complaint within 2 working days and to respond in full within 14 days.
15. Using our website
The content of our website, including text, images and logos, belongs to us or our licensors and is protected by copyright. You may view and print it for your own personal use, but you may not copy, reproduce or reuse it for other purposes without our permission.
We try to keep the information on our website accurate and up to date, but prices, service areas and response times on the site are a guide only and the details for your job are confirmed when you book. We do not guarantee that the website will always be available or free of errors. Our website may contain links to other sites, and we are not responsible for their content.
16. Events outside our control
We are not responsible for delay or failure to carry out our services caused by events outside our reasonable control, such as severe weather, road closures, accidents, industrial action, exceptionally high demand or a breakdown of our own vehicles. If this happens, we will tell you as soon as we can and do our best to reschedule or help you find alternative assistance.
17. Privacy
We handle your personal information as described in our Privacy Policy, which is available on our website.
18. General
- Changes: we may update these Terms from time to time. The version in place when you book applies to your job.
- Entire agreement: these Terms, together with the price and job details we confirm with you, are the whole agreement between you and us for the job.
- If part is unenforceable: if any part of these Terms is found to be invalid, the rest will continue to apply.
- No waiver: if we do not enforce a right straight away, we can still enforce it later.
- Transfer: we may transfer our rights and obligations under these Terms to another business, and you may not transfer yours without our written consent.
- Third parties: only you and we have rights under these Terms, and no one else can enforce them.
19. Governing law
These Terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country where you live.
20. Contact us
If you have any questions about these Terms, please contact us at info@247quickbreakdownrecovery.co.uk or on 07362480896.