Last updated: 19 September 2026
This Privacy Policy explains how 247 Quick Breakdown (“we”, “us”, “our”) collects, uses, shares and protects your personal information when you use our website at https://247quickbreakdown.co.uk, contact us, or use our breakdown recovery and roadside assistance services. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
1. Who we are
247 Quick Breakdown provides 24/7 breakdown recovery and roadside assistance across Berkshire and the wider South East of England. We are the “data controller” for the personal information described in this policy.
- Business name: 247 Quick Breakdown
- Location: Berkshire, South East England
- Email: info@247quickbreakdownrecovery.co.uk
- Phone: 07362480896
If you have any questions about this policy or how we use your data, please contact us using the details above.
2. The information we collect
Depending on how you interact with us, we may collect the following:
- Contact details: your name, phone number, email address and, where relevant, your billing address.
- Job and vehicle details: the make, model and registration number of your vehicle, a description of the fault or incident, the destination you want the vehicle taken to, and any photos or notes you share with us.
- Location information: the location of your breakdown or accident, which you give us by phone, message or form, or by sharing your location with us. We use this only to find you and send help.
- Payment information: details of the payment for our services, such as the amount paid and the payment method. Card payments are handled by our payment providers, and we do not store your full card details.
- Communications: records of calls, emails, text messages and WhatsApp or chat messages you send us.
- Website and device data: your IP address, browser type, device, pages viewed and how you arrived at our site, collected through cookies and similar technologies (see section 6).
We do not knowingly collect information about children. Our services are intended for drivers aged 17 and over, and where a child is a passenger, we only hold the information the driver gives us.
3. How we collect your information
- Directly from you, when you call or message us, complete a contact or quote form on our website, or request our services.
- Automatically, when you visit our website, through cookies and analytics tools.
- From third parties, for example your insurer, a garage, the police or another party involved in an accident, where they need us to recover a vehicle.
4. How and why we use your information
We only use your personal information when the law allows us to. The lawful bases we rely on are:
- To provide our services (performance of a contract): to take your booking, send a driver to your location, recover or repair your vehicle, give you a quote and take payment.
- To respond to your enquiries (legitimate interests): to reply to calls, messages and forms, and to keep in touch about your job.
- To run and improve our business (legitimate interests): to keep records, prevent fraud, resolve complaints and disputes, train staff, and understand how people use our website so we can improve it.
- To meet legal obligations: to keep accounting and tax records, and to respond to lawful requests from the police, courts or regulators.
- Consent: for non-essential cookies and, where the law requires it, marketing messages. You can withdraw your consent at any time.
We do not use your information for automated decision-making or profiling that has a legal or similarly significant effect on you, and we do not sell your personal information.
5. Who we share your information with
We only share your information where necessary, and only with:
- Our drivers and recovery partners: including any subcontractors or partner garages who attend the job or receive your vehicle.
- Service providers: for example website hosting, IT support, telephone and messaging services, and payment processors, who act on our instructions.
- Analytics and advertising providers: such as Google, which help us understand how our website is used and how people find us.
- Insurers, garages, police and other parties: where you ask us to, or where an accident or claim requires it.
- Professional advisers and authorities: such as accountants, legal advisers, regulators and law enforcement, where we are required to by law.
All third parties are required to keep your information secure and to use it only for the purposes we have agreed.
6. Cookies and similar technologies
Our website uses cookies, which are small files stored on your device. Some are essential to make the site work. Where we use non-essential cookies, such as analytics or advertising cookies, we ask for your consent first through our cookie banner. You can change your choices at any time using the cookie settings on our website or through your browser settings.
7. Transfers outside the UK
Some of our service providers (for example, analytics or email tools) may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as an adequacy decision or the UK International Data Transfer Agreement or Addendum, so your information stays protected.
8. How long we keep your information
We keep personal information only for as long as we need it for the purposes in this policy:
- Job, invoice and payment records: 6 years after the job, to meet tax and accounting requirements.
- Enquiries that did not become a job: up to 12 months.
- Marketing details: until you unsubscribe or withdraw consent.
- Website analytics data: for the period set in our analytics settings.
When we no longer need your information, we delete or anonymise it.
9. How we keep your information secure
We use appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access, including restricted access to records, secure systems and reputable service providers. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your data.
10. Your rights
Under data protection law you have the right to:
- Access the personal information we hold about you.
- Correct information that is inaccurate or incomplete.
- Erase your information in certain circumstances.
- Restrict how we use your information in certain circumstances.
- Object to processing based on our legitimate interests, and to direct marketing at any time.
- Data portability: receive your information in a portable format, where it applies.
- Withdraw consent at any time, where we rely on your consent.
To use any of these rights, contact us at info@247quickbreakdownrecovery.co.uk. We may need to verify your identity first. We will normally respond within one month, and there is usually no charge.
11. Complaints
If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.
12. Links to other websites
Our website may link to third-party websites, such as Google Maps or social media. We are not responsible for their privacy practices, so please read their privacy policies before sharing any personal information with them.
13. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be on this page, with the “last updated” date at the top. If we make significant changes, we will tell you where appropriate.